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Shipping Policy

A legal disclaimer

Shipping Policy

Last updated: November 2025
 

Thank you for choosing Woody’s Workshop & Antiques. We take pride in carefully preparing and packing every item, whether it’s a handcrafted piece from our workshop or a unique antique from our collection. This Shipping Policy explains how we deliver both across the United Kingdom and internationally.

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1. Processing Times

  • Orders are processed within 1–3 business days after payment has been received.

  • Handmade items may require additional preparation time; any extended lead times will be clearly stated on the product page.

  • We do not process or dispatch orders on weekends or bank holidays.
     

2. UK Shipping

We ship throughout the United Kingdom using trusted couriers to ensure your items arrive safely.

UK Shipping Options

  • Standard Delivery (2–4 business days)

  • Express Delivery (1–2 business days)

Shipping costs are calculated at checkout based on the size, weight, and packaging requirements of your order.

Packaging for Antiques & Woodwork

  • All items are packaged with protective materials to ensure safe transit.

  • Fragile or high-value antiques may require additional packaging or specialist couriers; if so, you will be contacted before dispatch.
     

3. International Shipping

We’re delighted to offer worldwide shipping for most items.

International Shipping Options

  • Standard International (5–15 business days)

  • Tracked International (5–10 business days)

Please note: Certain antiques or larger wooden items may not be eligible for international shipping due to size restrictions or customs regulations. If an issue arises, we will contact you directly.

Customs, Duties & Taxes

International orders may be subject to customs charges, import duties, or local taxes once the parcel arrives in the destination country.
These fees are the responsibility of the customer.
We cannot predict or control these charges, and we are not responsible for customs-related delays.
 

4. Shipping Costs

Shipping costs are automatically calculated at checkout and depend on:

  • Destination country

  • Parcel weight and dimensions

  • Selected delivery method

  • Special handling or protective packaging (for delicate antiques)

We aim to keep shipping costs as fair and accurate as possible.
 

5. Order Tracking

Where available, a tracking number will be emailed to you once your order has been dispatched.
Some international destinations may not support full tracking updates.
 

6. Lost, Damaged, or Stolen Parcels

  • If your item arrives damaged, please notify us within 48 hours and include clear photos of the packaging and item.

  • We are not responsible for parcels lost or stolen after the courier marks them as delivered.

  • We will assist with any courier investigations or claims where possible.
     

7. Incorrect Shipping Information

Please double-check all shipping details at checkout.
We cannot refund or replace orders shipped to an incorrect address unless the parcel is returned to us.
 

8. Contact Us

For any questions about shipping, please get in touch:
Business Name: Woody’s Workshop & Antiques
Email: Info@woodysworkshop.net

 

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