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Last Updated: November 2025

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Thank you for shopping with us. This Refund Policy outlines how we handle returns, refunds, and exchanges for our antique and handcrafted woodwork items.

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1. Overview

Due to the nature of our products—many of which are antique, unique, or handcrafted—returns are handled with care and on a case-by-case basis. We aim to ensure every customer is satisfied with their purchase.

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2. Eligibility for Refunds

We offer refunds under the following circumstances:

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2.1 Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. You must provide: - Your order number - Clear photos of the item and packaging

If eligible, we will offer a replacement (if available) or a refund.

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2.2 Incorrect Items Received

If you receive the wrong product, contact us within 48 hours, and we will arrange: - A replacement item, or - A full refund

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3. Items Not Eligible for Refunds

We do not offer refunds for: - Change of mind - Items accurately described but not meeting your expectations - Antique items with natural wear, ageing, or imperfections - Custom-made or personalised pieces

These conditions will always be clearly stated on product pages.

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4. Return Process

If your return is approved:

1. We will provide instructions on how to return the item.

2. Items must be returned in their original condition and packaging where possible.

3. Once returned and inspected, we will confirm if you qualify for a refund.

Customers are responsible for return shipping costs unless the return is due to our error.

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5. Refund Processing Times

• Once your return is approved, refunds are issued within 5–10 business days.

• Refunds will be processed to the original payment method only.

• Shipping fees are non-refundable unless the issue was caused by us.
   

6. Exchanges

Exchanges are only offered if: - The item arrives damaged, or - You receive an incorrect item

Due to the unique nature of many products, replacements may not always be available.
 

7. Non-Returnable Items

The following items cannot be returned: - Gift cards - Items sold as clearance or “as-is” - Custom or personalised orders
 

8. Contact Us

For all refund or return enquiries, please contact:

Email: info@woodysworkshop.net

Business Name: Woody’s Workshop & Antiques

We aim to respond within 2–3 business days.